Description
TERMS AND CONDITIONS
RESERVATIONS AND PAYMENT
All inquiries and reservations must be made in writing, e-mail info@south-tours.com , fax +385 (0) 21 881 030 or in person at the Agency office South Tours or via our partners. Customer shall provide all information necessary in order to process the reservation. When the initial reservation is made it is required to pay a deposit of 30% of the total cost. The remainder is to be paid no more than 30 days prior to the services/tours.
CANCELLATION AND WITHDRAWAL OF HALF DAY OR FULL DAY TOURS
If the passenger wants to cancel or interrupt travel, he has to do it in writing - e-mail or fax. The date on the written cancellation is used to calculate the costs of cancellation fees, which the tour operator will charge per person (percentage of total cost) under the following conditions:
- 14 or more days prior to the tour -no charge
- 13 - 8 days prior to the tour -50% of the price
- 7 - 0 days prior to the tour -100% of the price
CANCELLATION AND WITHDRAWAL OF TRAVEL(PACKAGE TOURS)
If the passenger wants to cancel or interrupt travel, he has to do it in writing - e-mail or fax. The date on the written cancellation is used to calculate the costs of cancellation fees, which the tour operator will charge per person (percentage of total cost) under the following conditions:
- 30 or more days prior to the start/arrival - 10% of the price
- 29-22 days prior to the start/arrival - 25% of the price
- 21-15 days prior to the start/arrival - 40% of the price
- 14-8 days prior to the start/arrival - 80% of the price
- 7-0 days prior to the start/arrival - 100% of the price
In the event of cancellation of travel/trip without the prior written notice, the agency retains the full amount (100%) of the overall cost, regardless of the reason behind cancellation.
CANCELLATION BY THE AGENCY OR CHANGE OF PROGRAM
The agency can fully or partially cancel the arrangement if before or during the execution of the service circumstances arise that can not be eliminated or avoided. The agency may cancel the arrangement if there is not a sufficient number of passengers (as specified in each package). The agency will notify all passengers at least 2 days prior to the execution of the arrangement, without paying out the damages, according to the current regulations in the international traffic. If the tour is cancelled by Travel Agency, the customer shall be entitled to payment of the full paid amount. The agency reserves the right to a full or partial change of travel (arrangements), immediately prior to the departure due to unforeseen circumstances such as weather conditions, water level, forces of nature, special events, etc. The programs are also subject to change depending on physical abilities and wishes of the group.
If there is a large number of cancellations, the Agency will inform the client as soon as possible and recommend the following options:
- The client may accept the new date of departure or destination that the Agency offers
- The client may accept the replacement program/trip of identical or similar content
- The client may cancel a reservation, with a full refund
The client is obliged to inform the Agency of its decision within 7 days of the replacement program offered. If the client does not respond the Agency will reserve replacement program/trip.
REFUNDS
If the customer is not satisfied with the accommodation, equipment or services, he can immediately contact the staff of the Agency (trip leader/representative) in order to find an alternative as soon as possible. Requests for refund will not be considered valid if the Agency is not informed about the problem on time in writing. All requests for refunds must be submitted to the Agency in writing, within 30 days after completion of travel.
Client agrees to:
- have a valid passport
- respect and adhere to all the customs of the country visited
- promptly notify the Agency of any form of disability or damage that could limit participation in the program
- provide insight into the document which confirms that the service is paid (voucher, a certificate from a bank account or a certificate issued by mail, e-mail or in person)
- find out whether he/she needed a visa for Croatia or any of its neighbouring countries, whose visit is scheduled on the program or passing through to get to our destination.
CONFIDENTIALITY OF PERSONAL DATA
Client lists personal information voluntarily. Personal data is needed to conduct the requested services. The same information will be used in communication between members of the Agency. Agency agrees not to distribute customers' personal information outside the country or forward it to third parties except for the purpose of performing the required services. Exception are cancellations of the complete insurance or insurance against illness and injury, lost luggage insurance and health insurance during the time the client is travelling or has arrived to the country of travel. If the client requests it, the Client personal information will be forwarded to insurance company. Personal data will be stored in a database in accordance with the decision of the Board regarding the methods used for collecting, processing and securing personal data.
JURISDICTION
If the customer is not satisfied with the way their complaint was dealt with, they may seek a court judgment. The client and the Agency will try to resolve the dispute by agreement in case it is not possible to determine the jurisdiction of the Court in Split, all in accordance with the laws of Croatia.
OTHER INFORMATIONS
In order to send confirmation of payment of deposit?
Payment confirmation you can forward per fax (+ 385 21 881 030), or you can scan it and send to our e-mail address (info@south-tours.com). Immediately upon receiving the confirmation, the reserved dates are marked in red, and for reservation of the unit that would overlap with the confirmed booking. Once they get your deposit to the account of the agency (Or after the payment card) to the e-mail address sends all the necessary information about the and address of the owner of the accommodation. Once the customer receives the information about the owner and the address of the accommodation. Agency is required immediately after your deposit arrives to the account, or immediately upon approved authorization of a credit card, the payer to forward e-mail all the essential Information on accommodations, which include:
* Name and surname of the owner
* Address of the facility
* Landline phone numbers in the facility
* All useful contact telephone numbers (home phone, work phone, cell phone and fax)
In case of difficulty in finding the listed addresses return e-mail and we will attach instructions
how to find the easiest way to get the selected object.
Should the guest before traveling to contact the owner?
Through direct contact with the owner being able to solve all possible problems or newly risen questions in a quantifiable way. Note, however, that the realization of direct contact with your host before the vacation, it is your obligation to have an option that you stand available.
When a customer gets a voucher (confirmation of the reserved service)?
After the advance payment arrives to our account or transactions made after authorization credit card will be sent to your e-mail address of a voucher. On the voucher with all the information about the owner and the address of the rented property is particularly contains the remaining amount to be away on the day of arrival required to pay the owner object. Upon arrival to the rented accommodation voucher will deliver your host. After pay the remaining balance of facility owners will hand over the keys of the rented accommodation. If the second part of the money paid for accommodation at the expense of the agency, a voucher will be sent to the guest after the payment of the second part. Upon arrival at the facility will deliver your voucher host. He will turn the keys of the rented accommodation. If you have the entire amount of the reservation at once, a voucher will be sent to you at your e-mail address after your deposit arrives in our account. Upon arrival at the object voucher will deliver your host. He will turn the keys of the rented accommodation.
Dear visitors,
In accordance with Article 6, paragraph 1, item c) and e) of the Regulation (EU) 2016/679 of the European Parliament and Council of 27 hApril 2016 on the protection of individuals relating to the processing of personal data and on the free movement of
such data and with the Directive 95/46/EZ being repealed, the General Data Protection Regulation (GDPR), personal data may
be collected for legitimate purposes of processing and for respecting legal obligations of processing managers as well as for
the purpose of performing tasks of a public interest or at execution of official authorities of the processing manager in the sense of obligations to provide access to the data.
The relevant regulations of the Republic of Croatia stipulate that the provider of accommodaton, TRAVEL services in a hospitality facility registered for providing accommodation services, travel packages and services (i.e. tourist agency authorized by the provider of such services), is obliged to collect and record in the single system of Obrt za turizam, turistička agencija South tours the following personal data of a person using
the accommodation service (visitor/tourist):
1.Surname and first name
2.Place, country and date of birth
3.Citizenship
4.Type and identification document reference number
5.Place of residence (temporary residence) and adresa
6.Date and time of arrival, i.e. departure from the facility
7.Sex
8.The basis for exemption from paying the sojourn tax i.e. for the reduction of the sojourn tax payment. The relevant data is colected by the services provider and is processed by the providers of accommodation and travel services in the hospitality facility, tourist boards and public authorities of the Republic of Croatia for the following legal purposes:
1.monitoring the implementation of the obligation of registering visitor check-in and check-out by the payer (accommodation service provider) pursuant to the Sojourn Tax Act (OG 152/08, 59/09, 97/13, 158/13 and 30/14) and the Ordinance on the manner of keeping visitor registers and the form and content of the form of registration of visitors with the tourist board (OG 126/15);
2.records, calculations and collection of sojourn tax
pursuant to the Sojourn Tax Act (OG 152/08, 59/09, 97/13, 158/13
and 30/14) and the Customs Services Act (OG 68/13, 30/14 and 115/16);
3.keeping a register or list of guests by the accommodation services provider and monitoring the implementation of the said obligation by the inspection authoritiesbased on the Hospitality and Catering Industry Act (85/15 and 121/16) and Tourist Inspection Act (OG 19/14);
4.Registration of foreigners in the Ministry of the Interior and the monitoring of the implementation of the said obligation by the inspection authoritypursuant to the Aliens Act (OG 130/11, 74/13 and 69/17) and Act on Police Affairs and Authorities (OG 76/09 and 92/14);
5.keeping records of tourists by tourist boards and statistical processing and reporting
pursuant to the Sojourn Tax Act (OG 152/08, 59/09, 97/13, 158/13 and 30/14) and the Act on Tourist Boards and Promotion of Croatian Tourism (OG 152/08);
6.supervision of business of accommodaton service providers in the part related to the legality of providing registered services and compliance with taxation and other regulations on public contributions pursuant to the Customs Services Act (OG 68/13, 30/14 and 115/16), the General Tax Act (OG 115/16) and the Act on the Inspection of Road
Transport and Roads (OG 22/14).In consideration of article 5, paragraph 4 of the Ordinance on the manner of keeping records of tourists and the form and content of the registration of tourists with the tourist board, it has been prescribed that all information in the check-in and
check-out of visitors is entered based on the information listed in the identity card, that is, some other travel or other identity document, the visitor/tourist is obliged to present to the accommodation services provider such a document and provide any
other information required for the data entry, not contained in such a document.
In accordance with Article 6 of the Ordinance on the manner of keeping visitor registers and the form and content of the form of registration of visitors with the tourist board, the collected information is retained for the period of 10 years.Thank you for understanding.
